Internal Communication

Oct 13 2008

Since I graduated from university, I’ve read a couple of articles about the importance of how to write emails to colleagues. The articles told me emails were a reflection of myself and I thought everybody had read these articles too, but I was wrong.

When I was in the bank last weekend, the lady who was dealing with my question opened Outlook and composed the following email to a colleague:

hi, r u free to see a customer? x

Her colleague replied:

YIP

She finished the conversation with:

lady beside water cooler x

I can’t help but feel that these articles duped me into believing that people analyse every aspect of my professional life based on how I write an email.

4 responses so far

  1. Mark
    on 13 Oct 2008 at 19:14

    Seems more like an IM conversation, which perhaps makes sense in the context. Aaaaaaaaand I can’t help but think that the laid back conversational thing is the impression they’re trying to give to each other. I doubt they’d send the same e-mail to their regional managers. Well, I’d hope :)

  2. Desmond Elliott
    on 14 Oct 2008 at 14:36

    Mark, I agree with you that it looks like an IM conversation instead of an email conversation. I should have realised that before!

  3. Eugene
    on 21 Oct 2008 at 18:34

    Nice article. Thanks. :) Eugene

  4. jose
    on 20 Jan 2009 at 01:46

    i like how you did this

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  • About

    Desmond is a Ph.D candidate in the School of Informatics at the University of Edinburgh. His research interests are computational linguistics, natural language processing, and cognitive modelling.

    He previously completed an MSc by Research at the Department of Computing Science at the University of Glasgow and a BSc at the University of Edinburgh.

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